Training Centre Manager

SUMMARY OF POSITION The Training Centre Manager has the primary responsibility to plan, direct, and coordinate the training and development activities of team members in the organization. He/She works with line managers to identify and meet team members training needs. The training organization ...

SUMMARY OF POSITION
The Training Centre Manager has the primary responsibility to plan, direct, and coordinate the training and development activities of team members in the organization. He/She works with line managers to identify and meet team members training needs. The training organization should exhibit a strong desire to meet the training needs of the line organization in both its approach to day-to-day activities and its long-term strategic planning. The training organization should help line managers, supervisors, and team members recognize that training strengthens team members and boost up performance.
DUTIES AND RESPONSIBILITIES
• Design and implement team member training programme to improve customer service and efficiency.
• Anticipate future training and development needs by periodically evaluating team members’ performance, reviewing line organization turnover rates, identifying industry and regulatory initiatives in training, and recognizing the changing educational and experience background of team members.
• Maintain current training programs.
• Develop training programs according to approved methodology.
• Track current industry training issues.
• Solicit line managers' involvement when training commitments or needs are not being fulfilled.
• Work to establish mutual trust and cooperation between the training organization and all team members.
• Develop improved methods to meet training and hotel objectives and goals as required.
• Prepare cost benefit analysis for all training.
• Develop training policies that establish guidelines for all training functions.
• Assist line management in identifying potential training needs based on industry operating experiences.
• Initiate and help prepare long term objectives for the training organization that are consistent with hotel and training policies, and develop a system for verifying implementation of the actions needed to meet the objectives.
• Ensure that team members participate in training and that training meets the team members’ needs.
PROFILE
- Degree in Hospitality Management or equivalent
- Hardworking and readiness to perform odd hours
- Ability to read and write fluently both English and French
- Dynamic and outgoing personality
- Good communication skills
- At least 5 years experience in Hotel management