Temporary Customer Care Intern

Adecco is an International HR and Consultancy firm. Our client, a shipping company, is looking for a Temporary Customer Care Intern.

Our client, a shipping company, is looking for a Temporary Customer Care Intern.

Reporting to the Deputy Customer Service Supervisor, the successful candidate will be responsible to build sustainable relationships of trust through open and positive interactions with customers.

Main responsibilities:

• Resolve customer (internal/external) enquiries by telephone, email with a positive and service-oriented attitude.
• Ensure responses are delivered to customers within agreed timescales.
• Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken.
• Analyse and interpret information given by the customer precisely.
• Reconcile forecast shipment and realised
• Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure.
• Follow through on customer cases.
• Interact with inter-departments in a positive and service-oriented manner.
• Respect the confidential or sensitive nature of customer enquiries.
• Carry out administrative work and ensure correct information is displayed on all documents.

Qualification:

• Min. HSC or Undergraduate
• Previous experience in Customer Service will be a definite advantage

Candidate profile:

• Excellent written and oral communication skills in English and French.
• Very good Listening and Problem Solving Skills.
• Organization Skills.
• Service oriented.
• Ability to maintain workflow on multiple ongoing tasks with attention to detail and ability to prioritise.
• Good knowledge of Microsoft office tools.
• Ability to work within a Team.
• Self-Motivated & Self Confidence.
• Positive outlook & Proactive Attitude.