Technical Support Engineer

RESPONSIBILITIES - Building relationships with customers by being attentive to their immediate needs. - Troubleshooting and testing the application for integration before commercial deployment. - Diagnosing escalated customer issues and coordinating with internal departments. - Application depl ...

RESPONSIBILITIES

• Application deployment which includes system installation, configuration and commissioning.
• Troubleshooting and testing of applications for integration before commercial deployment.
• Perform Level 1 system monitoring and also Level 2 technical support.
• Building relationships with customers by being attentive to their immediate needs.
• Diagnose escalated customer issues and coordinating with internal departments.
• Deliver results in a timely manner with special attention to deadlines and scheduled time frames.
• Provide support to product and project management team.

QUALIFICATIONS/EXPERIENCE

• Hold a degree in Telecommunication Engineering or Computer Science or any other related field.
• Have 1-2 years proven track record in Telecom application deployments and technical support.
• Experience in Linux/Unix - Red Hat Linux preferred.
• Experience in database and SQL concepts. Experience in PostgreSQL will be advantageous.
• Experience with high end server hardware such as HP DL380, HP Blade and Storage Area Network.
• Experience in high availability techniques such as load balancing, clustering, redundancy, and fail-over. 
• Experience in installing and configuring networks equipment such as switches, firewalls and routers.
• Web Server - Experience in JBOSS is desired.
• Experience in SMPP connections is desired.
• Strong knowledge in integration protocols such as SOAP, XML, and HTTP POST/GET.
• Demonstrate technical problem solving proficiency.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work both independently and as part of a team.
• Ability to multitask and work well in a fast-paced environment.
• Regularly works flexible schedule and on-call services.
• Candidates should be able to travel to any country for deployments.
• Candidates should be flexible to work on shift mode when requested.