Technical Manager – Life Operations

Reporting to the Chief Executive Officer, the Technical Manager – Life Operations will head the new Business, Claims, Policy Servicing, Reassurance and Customer Service units.

Island Life Assurance Co. Ltd- A Currimjee Company

Technical Manager – Life Operations (TMLO/ILA/20)

Reporting to the Chief Executive Officer, the Technical Manager – Life Operations will head the new Business, Claims, Policy Servicing, Reassurance and Customer Service units, and will:

• Prepare and implement the departments’ strategic plan, setting annual budget and action plans
• Provide technical expert advice, supervise and review the production of all technical-related documentation
• Drive a strong culture of control and accountability, through the implementation of measurable customer-centric performance indicators
• Implement and roll-out an effective customer-service journey to diligently manage the customer experience
• Constantly review and adjust business processes and control mechanisms to ensure an efficient and seamless business flow
• Build and maintain a strong and motivated team able to achieve targets through coaching and guidance, while adopting a participative approach
• Draft technical, financial, HR and any other reports within prescribed timeframe to all stakeholders
• Ensure compliance with regulatory and legal framework, and maintain a collaborative relationship with regulatory authorities
• Assist in setting up and maintaining a risk management framework
• Carry out market research and prepare analysis reports
• Drive the digitisation transformation process of the Company

 Candidate profile:

• Fully qualified member of a professional insurance or actuarial body (ACII, AIA, etc.) with at least 3 years’ experience at management level in the Life Assurance sector, or
• Partly qualified member of a professional insurance or actuarial body, with a degree in Financial Services or Actuarial, with at least 5 years’ experience at management level in the Life Assurance sector
• In-depth knowledge of technical, commercial and regulatory aspects of Life Assurance Business
• Excellent communication skills, with an ability to partake efficiently in negotiations
• Organized and efficient team player, able to influence at all levels
• Self-motivated and results-oriented with strong organizational and analytical skills

Interested candidates can submit their application by quoting TMLO/ILA/20 before the 23rd September 2020.