As a member of the Professional Tax Service Team, this role will work on resolution of jurisdictional fallouts of agency tax liabilities resulting from setup issues in a professional, qualitative and responsive manner.
This position is on a temporary basis for 3 months
As a member of the Professional Tax Service Team, this role will work on resolution of jurisdictional fallouts of agency tax liabilities resulting from set up issues in a professional, qualitative and responsive manner.
Essential Duties and Responsibilities include the following: Other duties may be assigned.
• Serve as a liaison between client, internal business units, tax agencies, payroll partners and third party vendors to resolve tax fallouts
• Updates client master file and jurisdictional requirements to insure prompt and accurate tax code setup
• Researches and validates each jurisdiction, obtains valid account numbers, tax rates, and/or deposit frequencies and maintains customer satisfaction
• Initiates proactive problem resolution via technical and creative problem solving
• Provides customers with agency requirements such as Registration and Power of Attorney Forms for completion
• Ensures data and requests are processed in a timely manner to reduce penalty and interest exposure
• Prioritizes work load and records all activity and customer communications through a workflow tracking system to ensure all work and timeframes are met.
Additional Responsibilities:
• Keeps current on jurisdictional changes, tax filing procedures and have an understanding of payroll ledgers, periodic, quarterly and annual liabilities
• Ensures all relevant metrics are updated in a timely and accurate manner
• Deputizes as and when necessary for the Senior/Lead/Team Leader – this includes liaison and responses to manager’s requests, working side by side with other stakeholders
• Assists in training new staff as needed.
• Supports and/or participates in company and departmental projects/events.
Degree of Independence/Supervision required:
• Works under standard supervision • Escalates exceptions to the Senior/Lead/Team leader promptly.
Competencies:
• Knowledge of US Tax and/or US Payroll desirable
• Analytical skills
• Time management
• Moderate communication skills (English – spoken & written).
Experience:
• At least an HSC holder
• At least 1 year of experience in an office environment
• Flexibility in terms of working hours (e.g. should be able to work US hours)
• Ability to work overtime (Weekday/ Weekend) during quarter and year end. Including Mauritius public holidays.