Spare parts Manager

Responsibilities

Responsible for the purchasing of spare parts, protective equipment and any other consumables

Negotiate with local suppliers for best possible quotes

Assist with yearly stock taking or as when necessary

Assist with investigations and reporting of any stock variances arising from any such stock takes

Assist with the analysis of stock or spare parts usage trends for ordering of parts

Prepare Order List of Spare Parts as per sales trends for approval by Management

Ensure proper ordering of all customer requests for both direct customers and workshop customers

Follow up of orders in pipeline from ordering, shipping and receipt in our store

Follow up of payments (TT transfers) to suppliers with accounts department

Follow up and approval of shipping documents for customs clearance

Follow up of original documents (Bill of Lading, Commercial Invoice etc) from suppliers for customs clearance

Prepare Proforma Invoices, Commercial Invoices and Packing Lists for export customers

Follow up of export orders to customers

Ensure correct flow of information between suppliers, air/sea forwarders, export customers and RDC Spare Parts Department.

Assist service technicians in determining parts & accessories requirements for individual jobs

Liaise with shipping agents for arrival dates of cargo and communicate with concerned department and external customers

Notify service personnel when special parts or back-ordered parts are received

Organise inventory of all parts when received

Ensure that all parts are stored as per predetermined locations

Ensure that parts purchased locally are done as per RDC workshop planning and delivery schedule

Maintain cleanliness of Parts and Accessories Department and keep spare parts neatly stacked

Provide excellence customer service to all customers

Be fully conversant with internal POS (transfer of items, prepare invoices, create new parts etc)

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service

Ensure proper discipline and attendance (lateness and absence) among staffs in spare parts department

Requirements

Excellent product knowledge, good administrative skills and inventory management experience

High level of communication and interpersonal skills using all methods email, phone etc.

Good sales and customer service skills

Experience in computerized inventory systems

Ability to work under pressure