Spa Suite Therapist- Labourdonnais Waterfront Hotel

CORE DUTIES • Be responsible for the spa suite of the Labourdonnais Waterfront Hotel. • Consistently offer professional, friendly and engaging service • Provide consistent professional spa treatments in accordance with spa protocols and accepted certification practices.

CORE DUTIES

• Be responsible for the spa suite of the Labourdonnais Waterfront Hotel.
• Consistently offer professional, friendly and engaging service
• Provide consistent professional spa treatments in accordance with spa protocols and accepted certification practices.
• Ensure individualised guest service through acknowledging and responding to their needs and expectations
• Ensure proper stocking of all spa amenities, toiletries and linen items.
• Maintain a clean and neat work environment at all times, ensuring adherence to all Health and safety, sanitation and quality norms
• Actively promote and upsell the services offered by the suite such as spa treatments, promotions and/or discounts available amongst others in order to achieve the sales and profitability targets set for the suite.
• Coordinate with other hotel departments to ensure efficiency in meeting guest needs.
• Ensure highest quality of service and guest satisfaction.
• Assist the Assistant Club Manager in ensuring that spa procedures, codes of practice and guidelines are adhered to whether it be the completion of health questionnaires, maintenance of client treatment records or dealing with customer complaints.
• Provide direct support to the Assistant Club Manager in daily spa suite operations and administration.
• Any other cognate duties as delegated by management

DESIRED PROFILE

• Diploma in Spa Therapy or any other equivalent qualifications in massage, face and body therapy
• Minimum of 3 years’ experience in a Hotel spa
• Excellent communication and listening skills
• Customer driven  and flexible
• Proficient in English and French ( verbal and written)
• Guest-oriented with a radiate enthusiasm to assist people
• Computer Literate
• Excellent grooming and presentation
• Outgoing and pleasant personality