Spa Manager

Our client, a well known five star luxury resort, part of an international group, located in the west coast of the island, is looking for an experienced Spa Manager.

Overview of Responsibilities 

• Provide Spa/Beauty treatments, as well as Wellness service to guests in compliance with the hotel Spa standards and protocols
• Create an outstanding guest experience and provide consistent high standards of customer service
• Perform duties in line with the Standards Operating Systems of the Group at all times
• Maintain positive employees relations at all times, with colleagues and Management
• Allocate  daily tasks to each therapist  for  a sound operation
• Any other  task as designated by the Management

Key Responsibilities

• Provide consistent professional Spa massage and body treatments compliant with Spa protocols and established hotel brand.
• Ensure excellent knowledge of Spa policies and techniques.
• Assist clients and customers with detailed explanations about all the different types of treatments provided at the Spa, and about the products used and sold at the Spa Shop.
• Greet all arriving clients and departing clients by their names.
• Handle guests’ queries and concerns efficiently and effectively.
  Uphold the standards of hygiene and disinfection as directed by law and the spa’s policies and procedures.
• Advise all incoming guests of treatment procedures and special instructions.
• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the guest experience is relaxing and in accordance with the hotel's Brand standards.
• Ensure the health and safety of guests and employees are paramount at all times, and ensure that safety protocols are respected.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all hotel’s and company operational and service standards.
• Ensure that spa department follows hotel conduct and ethics.
• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spa and wellness equipment is maintained in good working order at all times.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
• Responsible to develop strong product quality and treatment measures.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Coordinate with the Maintenance department to ensure proper repair and preventive maintenance works of all spa equipment, and treatment rooms
• Regularly monitor all equipment for the proper functioning in the Spa area to ensure maximum guest satisfaction.
• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
• Recruit and train Spa ambassadors in accordance with the Brand Standards
• Monitor and review Spa employee’s performance regularly and provide required guidance.
• Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
• Attend daily morning HOD meeting.
• Perform a regular inventory of Spa par levels for retail and operational stocks.
• Perform any other duties that management may reasonably require.

Academic/Tech/Professional Qualifications & Experience

• Diploma / Degree in Anatomy & Physiology.
• Diploma / Degree in Spa / Beauty Therapy.
• At least 2 years working experience as Spa Manager, preferably in a 5-star luxury hotel.
• Good communication and listening skills, in addition to basic computer knowledge.
• Good team player.
• Excellent customer service skills.
• Excellent grooming and work etiquette skills.

We reserve the right:  

• To call only the shortlisted candidates for interview.  
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.