Service Desk Technical Support
- Plaine Wilhems
- 10,000 - 20,000
- Temporary / Contract
- Added 15/02/2021
- Closing 17/03/2021
The Service Desk Technical Support will be responsible for the complete monitoring of platforms and providing technical assistance on applications to the end-user for the company's suite of products.
Contract Duration: 1 year
Tasks & Responsibilities:
- Perform Day-to-Day technical support interacting with customers and resolving basic technical problems in a service desk environment.
- Monitor system alarms and take necessary actions where and when needed.
- Use available knowledge documents and interacts with other support resources to resolve customer's technical issues.
- Update technical support tickets and produce activity reports.
- Escalate tickets to next level support quickly for further investigation.
- Document issues and solutions, as well as time spent using internal incident tracking system.
- Maintain incident/problem reports and the corrective actions taken. Standard troubleshooting and process documentation for team knowledge sharing.
- Alerts management to recurring problems and patterns of problems.
- Assist deployment engineers as and when directed by Technical Manager.
- Perform daily system health checks.
Knowledge & Qualifications:
- Diploma/Degree in Telecommunication Engineering or Computer Science or any other IT related field.
- 1 year experience in help desk support. Fresh graduates can also apply.
- Experience or knowledge in Linux required.
- Experience or knowledge in database and SQL concepts preferred.
- Experience or knowledge of networks, firewalls and TCP/IP preferred.
- Strong understanding of the mobile network is preferred.
- Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work both independently and as part of a team.
- Ability to multitask and work well in a fast-paced environment.
- Should be able to work in shifts and weekends (day shifts).