Service Desk Specialist

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 Task description;

The Service Desk Specialist ensures good customer service relationship for the client mobile fleet within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.

Ensure timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents

Knowledge and abilities required :

• Excellent communication skills both written and spoken
• Customer Relationship Management.
• Excellent customer facing skills 
• Good time management, and organisational skills
• Team work, use of a team approach to solve problems when appropriate.
• A determination to process tasks according to pre-defined processes is essential.
• Ability to build relationships with peers and management levels and customers.
• Proactive, self-motivated and determined attitude.
• Flexibility in terms of working hours. (24x7 contract)
• Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
• Results orientated, and problem solving skills.
• Willingness to learn and expand knowledge
• Incident resolution
• Problem analysis and problem solving
• IT Knowledge would be an advantage

Working hours:  40 hours per week (excluding 1 hour lunch break).  24/7 contract – may work on French Business Hours depending on the nature of the activity.

Qualifications & Experience:

Diploma / Degree Holder

1 to 2 years working experience in Customer Service sector 

Benefits: 

Medical insurance, Pension, Meal Allowance, Transportation