Senior Relations Executive - (1745-SRE)

Our client has successfully gone through the years moving from an agricultural centred activity to a diversified multidisciplinary company operating in Real Estate, Leisure and Entertainment, Agribusiness and Commercial is now seeking to recruit a Senior Relations Executive for its operations.

Responsibilities:

Clients Relationship

. Maintain excellent relationships with the villas/apartments owners

. Communicate regularly with villas/apartments owners

. Attend to the villas/apartments owners queries and requests

. Ensure villas/apartments owners' satisfaction

. Main contact person to the homeowners

. Conducting the handing over of the units to the homeowners

. Recording and follow up of snags as pointed out by homeowners

. Ensure all administrative works related to handing over of units are effectively conducted such as signature of handing over documents and keys etc.

. Follow up and check if units are ready with the 'wow effect' for handing over to homeowners

. Preparation of Welcome/Handing Over Pack

. Ensure that all homeowners queries and requests are being effectively carried out

Project Monitoring

. Follow up and necessary reporting for the homeowners' queries

. Ensure effective liaison between homeowners, development manager and the company

. Do necessary liaison with the rental pool management company

. Do necessary liaison and coordination between the homeowners and Deco pack agent

. Do necessary liaison with the Deco pack agent for installation of packs where applicable

. Proper coordination of any works that fall within the defects liability period

. Ensure effective management of handing over keys of villas/apartments keys to owners

Communication

. Plan and manage communication with all villas/apartments owners

. Maintain excellent working relationships with the Technical Executive Team and the Project Team

. Excellent working relationship with Development Manager, Project Manager and Consultants working on the project

Reporting

. Prepare and submit regular management reports on  clients requests and complaints update; snagging updates; handing over schedules; buyers' changes update; deco pack updates; rental pool updates

. Any other assignments as delegated

Profile:

. Bachelor degree

. Minimum 2 - 3 years experience in Hospitality and Tourism Management

. Fluent in English and French

. Excellent communication skills

. Interpersonal skills

. Analytical skills

. Proactive