To provide an awesome, consistent, one-stop, end-to-end administrative service offering to our Corporate Clients as well as to their reporting lines – building strong service relationships to enhance, retain and grow business.
The Senior Administrator, Administration Services will perform various administrative, servicing, coordinating, support and relationship management activities to assist with the take-on and administration of trusts, corporate structures, wills, estates, curatorships, as well as client affairs, working closely with and supporting the CSM, KAM as well as other members of the Corporate Client Service centre and, where necessary.
Main experiences needed:
- must have at least three years current, practical and relevant experience, within the trust, fund or fiduciary services sector, with excellent administrative, servicing, coordinating, support, relationship management and innovation skills,
- must have good knowledge of regulatory and statutory requirements as applicable to the financial Services Sector in Mauritius when it comes to administering Global Business entities, domestic entities, Trusts etc…
The Senior Administrator will be expected to:
- take full personal ownership, responsibility and accountability of all transactions, interaction and enquiries for the allocated Corporate Client panel (including but not limited to new business or take-ons, financial transacting, general changes or requests, compliance monitoring, invoicing and fee payment monitoring, file administration and annual file reviews, dealing with intermediaries, investment companies, banks and bank accounts etc. on the client’s behalf, etc.);
- follow processes and procedures, working according to set quality standards and keeping to agreed turn-around times, on a daily basis;
- assisting other team members and review their work where appropriate and when requested by the Team Leader or Manager, as applicable,
- ensure that all customer queries and/or complaints are dealt with efficiently and timeously, and escalate immediately where needed;
- develop, build and maintain sound relationships with allocated Corporate Client panel, relevant stakeholders, as well as with the CSM and KAM;
- ensure the highest level of service, quality of work and support to our Corporate Clients, the CSM, KAM, other areas within the Corporate Client Service centre, as well as other teams within the company;
- liaise with internal departments to promote clear channels of communication and working relationships;
- actively look for opportunities to improve operational efficiencies to improve service and to decrease cost, identify and report on suggested possible process and/or system changes/enhancements to ensure awesome service delivery going forward;
- provide quality input on opportunities and potential threats/risk to the Corporate Client Service centre as well as to the greater Corporate Client Service centre;
- promote the implementation and integration of electronic service usage within the Corporate Client Service centre, as well as to our external clients, as and when developed and released;
- proactively and positively manage internal and external expectations through periods of change;
- meeting of personal and team targets;
- assist with projects in the Corporate Client Service centre, as they arise;
- record all time spent accurately to facilitate invoicing and internal reporting;
- ensure that clients’ files (be it electronic or paper based) are organised, complete and up to date;
- additional duties may be assigned from time to time, as required;
- provide team support to all areas within the greater Corporate Client Service centre – working together to create a combined centre of excellence;