To provide 1st/2nd level technical support to users and customers

Job Title:

Systems Administrator (Applications Engineer)

 Mandatory:

• Degree in IT
• Windows Server Certifications
• 2 - 3 years’ experience in Windows Server, Web Server, SQL Server administration and Citrix Administration
  • Knowledge of Windows Server infrastructure- 2012, 2016 & 2019
  • Basic knowledge of Windows SQL Server Administration- 2012, 2016
  • Knowledge of IIS – 8.5 and onwards
  • Experience with Citrix Administration
  • Knowledge of Powershell Scripting
• Knowledge of FTP protocols, encryption

Desirable:

• Multinational exposure & experience
• Knowledge of Monitoring tools – Dynatrace/ Hostmonitor
• Knowledge of Splunk
• Knowledge of Syslog
• Common IT Knowledge: SQL, XML etc.
• Experience with SharePoint, Cherwell
• Basic knowledge of Network Protocols and troubleshooting tools – TCP, Telnet, IP Addressing etc.

Key Accountabilities:

• To provide 1st/2nd level technical support to users and customers
• Incident Management - To manage and resolve customer or user requests according to internal processes and standards
• To participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements
• To implement change requests according to internal processes and standards
• To monitor all events that occur through the IT Infrastructure
• To communicate and escalate, if needed, to team leads on issues identified which may impact on delivery schedules
• To liaise with service providers and 3rd party suppliers for any issues which may require their intervention
• To be compliant with internal security policies and processes
• To involve in product upgrades/ releases

Personal Competencies:

• Customer oriented attitude, good verbal and written communication in English
• Collaboration with colleagues within and outside the team and external 3rd party suppliers
• Pleasant attitude and ability to react to positively to criticism
• Fast and avid learner
• Problem solving and analytical skills
• Excellent interpersonal and communication skills
• Excellent analytical and problem-solving skills
• Proactive and motivated
• Ability to work well under pressure and being able to work accurately with a keen eye on quality
• Out of the box thinker, ability to suggest both technical and process improvements
• Take ownership of work items
• Flexible in working hours, availability to work on a 24/7 basis