To develop and expand the Mauritian market by introducing innovative solutions and achieving revenues and sales targets.
Strategize and provide leadership to IOX Mauritius Business.
- Derive a long term vision and direction for business expansion in the Wholesale, Cloud, Data Centre and Transformation Service at IOX.
- Devise and implement sales strategies for the Mauritian Market
- Forecast and plan next financial year’s Business targets.
- Give pricing inputs on basis of market data/trends for the various stakeholders and be the lead for the future strategy of the business.
- Ensure replication of best practices and successful cost effective solutions in the team.
- Conduct competition benchmarking and analysis to highlight vertical industry trends, possible expansion plans, new entrants and competitor positioning.
- Suggest growth strategies based on customer growth plans and market research; get top management buy in for the same.
- Process Improvement and Re-engineering
- Predict domain trends, basis annual sales forecasting and market movement.
Achieve sales and revenue targets assigned through the Proper account Penetration and Mapping:.
- Achieve revenue, margin, sales and market share targets for national and international accounts.
- Protect existing revenues through customer retention activities and ensure customer satisfaction.
- Ensure focus on long term / multi year contracts.
- Ensure service delivery as per customer commitments.
- Increase customer account penetration with IOX range of products / services.
Developing Account based strategy.
- Understand the existing solutions and propose customized solutions to maximize share of business from account.
- Design & implement ‘right’ sales strategies for the accounts.
- Identify appropriate mix of products required to provide an effective solution for a particular customer while meeting all the relevant service needs.
Maximize collections.
- Balance revenues by ensuring order bookings to be converted to billable revenues.
- Ensure timely collections of the billed customer invoices.
- Ensure account wise reconciliation to ensure proper control.
- Be the first level contact for all queries of the customer
Drive customer satisfaction
- Conduct periodic review to monitor, control and enhance Customer Satisfaction.
- Ensure provision of after sales service to customers through the Technical and Operations team, as per defined SLAs.
- Ensure collection of customer feedback on key identified parameters (questionnaire) on a regular basis; root cause analysis of SLA non-conformance.
- Ensure organization of client engagement programs (road shows & parties) for key clients.
- Minimize the number of customer churns.
Build strong long-term relationships/partnerships with the customers in the Mauritius.
- Ensure frequent interaction and relationship building with strategic position holders of all the key accounts , industry veterans etc.
- Facilitate master agreements with Customers.
- Identify new platforms for partnership with customers .
- Benchmark sales and service delivery process with customers for better Improvement.