SPA THERAPIST & HAIRDRESSER

To perform professional Spa treatments providing uncompromised attention to guest service. Provide high standards of efficiency, professionalism, conduct and customer care. Maximizing all sales opportunities and revenues through spa visits and consultations.

RESPONSIBILITIES
Deliver Spa treatment protocols to guests up to the highest technical and service standard 
- Possess full product knowledge, sales protocols and spa operations 
- Up-sell spa services and retail products meeting personal and budgetary targets 
- Assist Senior therapist with products stocks – to ensure all retail and professional stock is always available 
- Is fully conversant in the tasks of the host and spa attendant team 
- Adhere to all standards and procedures (SOP’s) of the spa at all times 
- Assist and ensure that the presentation of each area of the spa meets with the agreed standard at all times 
- Treat with confidentiality any information disclosed by guests during the course of their visit to the Spa 
- Ensure that all guests are warmly and positively welcomed and that the spa team nurture their relaxation, comfort and enjoyment in the spa 
- Assist and participate in a training and development program to ensure full competence in the Spa treatment menu, product knowledge, sales protocols and spa operations 
- Participate in daily operations meetings with the spa team 
- Always ensure that optimum levels of cleanliness and hygiene in the treatment rooms and related areas are maintained at all times 
- Ensure all treatments are prepared effectively in a timely manner with all equipment, linen, and product available organised and ready to hand in the treatment room

QUALIFICATION AND EXPERIENCE

Recognised qualification in Aesthetics and Massage Therapy.

At least 2 years experience working in hospitality / SPA

OTHERS
Ability to communicate effectively 
- Willing and able to work flexible shifts 
- Customer oriented 
- Enthusiastic and pleasant personality