SERVICE CONSULTANT (ERP Consultant) – DAYFORCE MAURITIUS

As the HCM Services Consultant, you will help our customers succeed with Dayforce in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).

About the Position (Payroll and Benefits Team) :

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

Responsibilities:

• Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.

• Responsible for contributing to project plans and ensuring the project is on time, meets and/or exceeds client expectations, and follows internal processes.

• Will work in conjunction with resources within and outside of the team in the completion of an implementation.

• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.

• Works independently at resolving project issues and escalating when appropriate.

• Demonstrates an in-depth understanding of the Payroll/ HR environment as well as exposure to many sub-functions within it. E.g., Finance, benefits administration, labor relations, training development, and technical environments.

• Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully. Process may include formal needs analysis, gap and fit analysis.

• Ability to translate business process requirements into configuration requirements for the Dayforce Solution purchased with differing levels of complexity.

• Prepares the customer for the completion of an implementation. Reviews processes with the client pertaining to the product. Will work with the client to process pre-input reports, run interfaces, and time & attendance imports. Provides hands-on training to customers with input of the first live payroll. Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.

• Tests and documents, and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination, and implementation of customized front-end and/or core end solutions.

• Design and execute system integration and user acceptance tests.

• Responsible for the quality of implementation. Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups.

• Ensures a smooth transition to the service team.

Experience

• Bachelor’s degree

• Exposure to basic project management principles

• Minimum 4 years in customer service/consultancy, payroll processing or project management coordination• Proficient in Microsoft Office products

• Experience with software in a SaaS / Cloud computing environment; experience with HRIS preferred• Basic understanding of relational databases, SQL, and XML is required

• Experience with any of the following applications is an asset: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft,

• Aptitude to effectively implement an HRIS module or similar end-to-end solution

Soft Skills Requirements:

• Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility, and deliver technical solutions)

• Excellent communication (both oral and written)

• Analytical and logical reasoningWorks independently with minimal oversight and demonstrates good judgment.

• Works on problems of diverse scope where analysis of data requires evaluation.

• Demonstrates ability in translating customer business requirements into workable business solutions.

• Good time management to ensure on-time deliverables.

Working Hours: Mid Shift