You should have an excellent communication skills, verbally and written and have proven customer handling experience. You will be required to demonstrate a high level of technical ability, with a dynamic thoughtful approach and attention to detail.
Your responsibilities:
- Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of the organisation
- Respond to customer enquiries and provide information about a full range of products and services
- Ensure that every customer sales enquiry is dealt with through the appropriate sales process
- Ensure that incoming telephone calls are answered in a professional and timely manner
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers’ repair problems into standard repair terminology
- Explaining repairs to customers
- Estimating the cost and time needed for repairs
- Handling customer complaints
Your profile:
- The ability to effectively promote market and ‘sell’ the service
- The ability to make a difference to the customer, delivering high levels of service
- The ability to work as part of a team, support colleagues and promote excellent team spirit
- Good literacy, numeracy and IT literate
- Experience in cash handling
- A positive individual with a ‘can do’, results driven approach and attitude
- Keen to develop and learn new skills
- Flexible and can adapt and deal with various demands
- Bilingual in French and English
- Valid driving license holder will be an advantage
- Experience as a Service Advisor will be an advantage
- Living in the northern areas will be an advantage