SAP INTERFACE ANALYST

Within the SAP S/4Hana Centre of Excellence, you will be responsible for “run” support and contributing to the ongoing deployments of the SAP S/4 Hana public cloud solution for Finance

Job description

Within the SAP S/4Hana Centre of Excellence, you will be responsible for “run” support and contributing to the ongoing deployments of the SAP S/4 Hana public cloud solution for Finance. The SAP S/4 Hana public cloud solution is a highly standardized SAAS solution that is currently deployed in Belgium, France, The Netherlands, Luxemburg & Mauritius. SAP provides quarterly product releases that are mandatory to implement. 

Key accountabilities

I.       “Run” Support on interfaces

Incident, Problem & Change Management for the interfaces of the SAP S/4H public cloud solution for Finance

• Provide 1st and 2nd level incident management support
• Liaise with service providers and 3rd party suppliers responsible for 3rd line support for any issues which may require their intervention
• Ensure problem management support
• Participate to the change management process, analyzing and implementing new user requests according to internal processes and standards
• Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system
• Strive for a standardized interface management approach and set up across the group
• Ensure that security policies and processes are respected 

II.            Project Support

Contribute to the deployment of the SAP S/4Hana public Cloud Solution, including add-ons and additional modules, across entities in the SDW group

Execute analysis, design, build and test work for the interfaces needed throughout the rollout phase 

Expectations, experiences & Knowledge

• Diploma in IT
• Min 2 yrs prior experience in analysis, design, build, testing and support  interfaces to/from SAP
• Proven track record in working with the CPI middleware
• Having a very good view on a systems integration landscape
• Experience in a multi-national support or delivery process
• Experience with ITIL methodology, helpdesk process & tooling
• Excellent English-written and spoken
• Service minded (passionate to deliver a quality service and obtain happy customers!)
• Proactive and motivated with an excellent attitude
• Excellent problem solving and analytical skills
• Precise & structured
• Excellent interpersonal and communication skills
• Ability to operate independently
• Transparent on progress of own activities and proactively reporting progress to management
• Fast learner
• Ability to work well under pressure