Quality Assurance Manager

Our client, in the hospitality sector, is looking for a Quality Assurance Manager to: -Ensure that the Standards set-up by the Group are implemented. -Maintain, monitor & verify the quality, branding and customer service standards at hotel level as part of our Brand Standards.

Our client, in the hospitality sector, is looking for a Quality Assurance Manager to: 
-Ensure that the Standards set-up by the Group are implemented. 
-Maintain, monitor & verify the quality, branding and customer service standards at hotel level as part of our Brand Standards.

• Key responsabilities
• Provide support to the team for Environmental, General Safety & Food Safety standards.
  
• Control and monitoring of the Group Brand Standards through continual audit process at hotel levels.
• Ensure standards are rightly translated and applied by Artisans as part of their day to day work and in line with our Brand Promise.
• Coaching at hotel level and training, working in close collaboration with related hotel departments and L&D, as part of remedial actions.
• Help establish, validate and implement new internal procedures as applicable.
• Provide recommendations for improvement to be brought to standards, at group level and/or appropriation at hotel level, to build a structured continual improvement process and quality system within the organization and further enhance our transversal approach.
• Devise auditable checklists and appropriate auditing tools and mechanisms.
• Monitor performance through gathering of relevant data, analysis and production of statistical information.
• Help prepare teams for 3^rd party audits, including Earth Check. And, accompany auditors during audits.
• Sharing of best practices within hotels as applicable.
• Coordinate project cells in line with identified projects. Assisting the Manager in the day to day operations as required

Qualification: Degree in Hotel Management/Project Management/Business Development or related field.Minimum of 5 years experiences in Quality Assurance within hotel sector/Experience with international groups a definite advantage.

Candidate profile: Lead Auditor skills