QUALITY COORDINATOR

Candidate’s profile • Holder of a Degree/Diploma in Hospitality Management and/or Quality Management • Good knowledge of quality terms and concepts • Familiar with Environmental Management System and Sustainable Development • Working experience in a hotel environment would be an advantage

Main duties

• To assist the Manager-Quality in the setting up and maintenance of a quality/sustainable development culture in the group and coordinate the quality functions in several hotels simultaneously
• To implement Veranda / Heritage Resorts standards and ensure adherence to these standards at all times.
• To conduct internal quality audits
• To maintain and update the processes and the SOPs in hotels
• To compile monthly guest satisfaction questionnaire (GSQ) and do regular follow up on comments and results of the findings of GSQ analysis
• To coordinate and maintain the Environment Management System at Heritage Resorts
• To produce periodical reports as per request from the Manager- Quality
• Under the guidance of the Manager-Quality, to develop training modules and deliver training to team members
• To work closely with the Quality/Environmental Champion of each hotel on various projects