Product Support Engineer L3

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Which tasks can you expect?

• Coordinate daily work schedules and task assignments in close partnership with the Product Coordinator.
• Manage assigned work items end-to-end, taking full ownership from initiation to resolution.
• Foster seamless collaboration across global teams, engaging effectively with both onshore and offshore colleagues and stakeholders.
• Deliver exceptional service by maintaining clear, professional communication (both verbal and written) with internal customers.
• Apply a logical, analytical approach to problem-solving, utilizing SWOT analysis to navigate challenges effectively.
• Actively contribute to continuous process improvement initiatives
• Liaise directly with Product Owners to compile comprehensive Release Notes.
• Ensure the accuracy and clarity of all Sprint and Release Notes through thorough review and proofreading.
• Support the Knowledge Base Management process, maintaining documentation accuracy and completeness.
• Develop, update, and deliver product training sessions for internal employees.
• Maintain the currency of all training content and materials
• Track trainee progress and report outcomes to relevant stakeholders.
• Cultivate a culture of knowledge sharing and collaboration within the team environment.
• Guarantee the responsive and timely resolution of all reported incidents
• Ensure active participation and contribution during daily team huddles/stand-ups.
• Note that other duties may be assigned by Agile Coach.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

What do you have to offer?

• Diploma or Degree holder in IT preferably.
• At least 2-3 years of experience in HR / Payroll environment.
• 2-3 years of experience in software development, testing or application support would be an advantage.
• Knowledge of industry standards and project methodologies. 
• Knowledge of software development concepts and lifecycles. 
• Good analytical and problem-solving skills. 
• SQL Knowledge
• Postman
• Content management (Javascript, CSS, HTML)

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.