Porter

To handle guest luggage on arrival, departure and during stay in an efficient manner.

RESPONSIBILITIES

• Customer Service
•  Actively participates in the provision of excellent service to guests
• Cordially welcomes guests on their arrivals and opens car doors
• Converses with guests to obtain feedback and suggestions for improvement
• Guides guests towards service outlets as and when requested
•  Answers telephone calls in Front Office area when requested
• Handles customer complaints efficiently through appropriate interaction and/or referral to Head Porter.
• Logbook Updating

• Promotion and Direct Up-selling
• Provides any required information, facilities to educational tours and to supply customers with hotel features
• Informs of guest arrivals by beating triangle
• Prepares “mise-en-place” of cold towels
• Opens doors of vehicle upon guest arrivals at the Hotel
• Delivers fax, mail, email and messages as instructed
• Controls taxis request towards service outlets as and when requested
• Checks with Reception if keys have been returned and guest account settled before guests’ departure
• Luggage Handling
• Keeps luggage trolley in good running condition
• Other cognate duties