Patch Management Coordinator

The Patch Management Coordinator will be responsible for coordinating the patching activity on client’s equipment

Key responsibilities:

Follow up on monthly auto-patching and manual campaigns
Create patching tickets and provide all required information to technical teams
Ensure that all required information is up to date and readily available in the CMDB
Communicate the planning to clients (if needed)
Create investigation tickets if the prerequisites to auto-patching or manual patching are not implemented
Ensure that all documentations about patching procedures are up to date
Liaise with technical teams to follow up on recurring issues pertaining to patching tools or server level problems
Communicate to clients about action plans for the recurring technical issues
Plan, if required, a second shot patching after investigations
Prepare and provide patching reports (with analysis) to clients
Participate in continuous improvement projects pertaining to patching
Be the main contact for patching subjects both internally and externally (clients)

Knowledge & Skills:

Apprehension of technological/web environment as well as physical and virtual IT infrastructures:
Knowledge in the following fields: o Servers o OS (Windows/Linux)
A knowledge of different types of service contracts (SLA, KPI, contractual documents)
Microsoft Office tools (MS Excel, Pivot Tables, MS PowerPoint)
Good data analytical skills
Principles of project management and ITIL
Good written and spoken English and French
Understand the clients' expectations
Excellent communication skills (Active listening, accuracy & clarity, diplomacy
Autonomy, rigor, sense of service
Team Spirit
Good methodology
Organizational skills
Stress management

Qualifications:

Diploma in IT would be an advantage or at least 1 year in the IT sector or IT project management

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