Linux System Engineer

LINKBYNET is a leading provider of private and public cloud computing solutions, associated with full managed services

Key responsibilities:

• Contribution to the pre-sales process in collaboration with the Sales Engineer, Project Manager and the Client Account Manager as well as the support of the Team Manager.
• Incident or Problem Management : Complex incident and problem analysis and proposition of technical solutions, coaching and mentoring of system administrators and follow up until complete resolution.
• Provide technical support to system administrators (Level 2 and 3) when required.
• Monitoring, correct management of clients’ systems and infrastructure, in terms of the good health and functioning as well as the follow up of system updates with System Administrators.  
• Good management of complex and critical change requests for existing clients in collaboration with Client Account Manager
• The optimization and standardizing of the different operational process.  
• Improvement of change, incident, problem, configuration, capacity management as well as the continuity and availability of service.