Level 2 Engineer

To manage customers issues and or requests relating to the Messaging technologies according to Service Level Agreement and standard incident management processes. These technologies may include but are not exhaustive to, Linux, Microsoft AD, Proxies, VMware.

Requirments:

Degree in IT or Telecommunications field from a recognized university

ITIL V3 Foundation (optional)

Microsoft Certifications (optional)

3 years as IT customer support or IT Administrator or similar role

Excellent understanding of customer architecture

Flexibility in terms of working hours

Bilingual – English & French written and spoken

Excellent Knowledge on Extranet/Internet protocols (TCPIP, SMTP/POP, LDAP DNS, Proxy etc.) and messaging protocols (POP3, IMAP, MAPI, HTTP, SMTP)

Good Working experience in Operating Systems – Windows/Linux/

Good knowledge of TCP/IP (networking, protocols), Application Servers, proxy servers, Firewalls, Load balancers

Good knowledge of Microsoft Office 365

Conversant with MS Office Software Suite: Word, Excel, Outlook etc