Northfields International High School is currently recruiting an IT Services Manager to oversee the IT systems and infrastructure within the school and its subsidiaries.
Roles and responsibilities
Strategy, Planning, Budget, and People Management
- Accountability for the management and organisation of the day to day operations of IT Services ensuring a continuous service is provided to the organisation which meets the organisation’s strategic goals
- Accountability for the management of the organisations ICT assets to ensure end users have access to their required tools for teaching, learning, and administration
- Management of ICT support staff including performance management, motivation, and training
- Manage the IT Services helpdesk and organise the IT Services departments day to day duties
- Conduct growth analysis, capacity planning, availability, and service continuity management
- Develop and manage, with the support of Heads of School, the operating budgets and proposals
- To monitor the performance of services with a view to pursuing particular or recurring problems and providing professional reports to management, senior staff and/or suppliers
- Communicate to stakeholders across the organisation, both internally and externally
- Participate actively in the annual planning process, including developing and executing individual work-plans, evaluating and providing feedback on plans on a continual basis
- Maintain a broad knowledge of the importance of contingency planning at different levels for elements of the School’s business
- Maintain knowledge of and manage different forms and regulations on procurement and tendering
Systems, Application, Services Support
- Analyse and develop support models and processes based on industry standards
- Accountable for monitoring the use of software and ensure all software is licensed and supported sufficiently
- Administer and configure monitoring platforms to ensure optimal performance and alerting capabilities
- Be accountable for business continuity and disaster recovery planning and implementation
- Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems and services
- Liaise with third party suppliers in relation to fault diagnosis and rectification of ICT systems – Printers / IP phone etc.
- Monitor the performance of suppliers and contractors who offer support or delivery of ICT systems
Continuity, Maintenance and Security
- Accountable to ensure up to date documentation of all systems, services and operating environments
- Be accountable for Information security management
- Plan and implement system security policies, to include, host and client access, file permissions, and user accounts
- Understand the nature of inventory design for the purposes of security and insurance
- Any other relevant tasks as requested by the Head of School
Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
- A degree in Information Technology or Computer Science;
- Minimum 5 years of IT experience
- Certifications in Microsoft/Cisco/VMware technologies are a requirement
- ITIL or PMI Certification is preferred
Specialist Knowledge:
- Knowledge and experience in the design and implementation of modern network infrastructure device
- Knowledge of Schools based management information systems
- Understanding of Helpdesk ticket management system
- Knowledge and experience of web technologies and services
- Knowledge and experience of Schools based learning and library systems in a networked environment
- Knowledge of current best practice, products, statutory, and regulatory requirements, including Data Protection, and Freedom of Information
Strategic Awareness and Planning:
- A good understanding of the impact of the availability and quality of IT Services and support on the achievement of the School’s objectives
- An ability to take a long-term strategic view and develop successful strategies for action through effective planning, review, and administration
- Ability to effectively and efficiently organise time and resources to complete work accurately, thoroughly, and on time, detailing deliverables and tasks accordingly
- Aptitude to analyse and adjust work processes or methods to accommodate changes in work requirement
Leadership / Delegation:
- An ability to provide leadership, direction and coaching to others to enable achievement of objectives
- The ability to assign work to others and empower them to undertake tasks whilst maintaining accountability
Teamwork / communication:
- An ability to communicate efficiently and confidently to staff, teachers, and students
- An ability to communicate and exercise appropriate influence with senior stakeholders in the School, including the ability to explain technical issues in an accessible manner
- The ability to develop strong teams, and foster an environment of collaboration
Problem solving:
- An ability to analyse issues, make informed judgments, take appropriate actions and accept responsibility for results
- The ability to analyse issues, spot trends, and diagnose the root cause of problems
- Ability to troubleshoot and diagnose complex systems, networks, and application performance issues
Customer focus:
- An ability to identify and meet the needs of both internal and external stakeholders in order to deliver a high-quality service
- An ability to explain technical issues in an accessible way to non-technical School members
- An ability to communicate effectively with School members at all levels of seniority