IT Service Desk Technical Support

RESPONSIBILITIES:- Monitoring and maintenance of computer systems and networks within the organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you will be the first person employees will come to.

RESPONSIBILITIES:-

• Working with employees to identify computer problems and advising on the solution
• Logging and keeping records of employee queries
• Analysing logs so you can spot common trends and underlying problems
• Providing self-help documents so employees can try to fix problems themselves
• Working with field engineers to visit employees if the problem is more serious
• Testing and fixing faulty equipment
• Assist in preparing purchase in relation to IT
• Maintain all IT related security systems with the company vicinity

PROFILE REQUIREMENT:-

• IT Graduate
• Minimum 2 years Experience
• Computer technician / Advanced microcomputer knowledge /Intermediate networks
• Knowledgeable with Microsoft Operating systems, Unix and Linux based system
• LAN/WAN Networking knowledge
• Good interpersonal skills
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• Knowledge of Linux is a must