Housekeeping Supervisor- Public Area

• HSC level or equivalent / SC level with professional training and experience • At least 3 years work-related experience in Housekeeping operations with at least 1 year in a supervisory position • Fluent in English and French, a third language would be an advantage

• Coordinate & supervise activities to ensure optimum care and assistance to guests

• Establish and maintain effective employee relations

• Ensure high level of quality services are delivered to guests at all times

Handling and monitoring of guests complaints and the relevant follow up action required

• Assist his superior in ensuring a proper manning during the shift

• Monitor adequate usage of cleaning products (Quantity/Quality)

Verifies requisition of supplies, control sheet

• Ensure respective TMs are operating as per Quality Management System

• Ensure respective TMs are operating as per S&H regulations and policies

• Establish all quality procedures in collaboration with the quality manager and ensure the follow-up

• Supervise grooming, hygiene and cleanliness of uniforms within the section

• Ensure that the cleaning schedule is adhered to and cleanliness of designated areas

• Ensure that all repairs are reported to maintenance department and follow up is carried out

Assign specific work with instruction to laundry attendants for washing, drying and ironing of linen