The Hardware Specialist’s job is to stream line the process of all hardware/software dealings with suppliers and clients, sometimes with the technical consultants as the intermediaries.
Job Description:
Gather hardware specifications from client/tech consultant
- Client calls to request new laptop or printer – need to be able to get all specifications and client requirements to be able to prepare a quote with options to respond to needs;
- Understand budget constraints;
- Find out software requirements if specialized software is to be used;
Generate Quotes and follow up on sent quotes
- Use the ServiQual systems to generate quotes for clients;
- Ensure all quotes look professional and standardized as per ServiQual Standards eg picture sizes;
- Always stay supplier agnostic, we do not work for suppliers, we work for our clients;
Supplier Relations and Pricing
- Maintain professional relationships with all ServiQual current and future suppliers;
- Optimize processes to obtain supplier prices and stock levels;
- Develop a method to maintain supplier info incl. price in-house;
- Be able to handle conflicts with suppliers and be able to negotiate prices;
Generate Purchase Orders, Item Collection and Item Receipt
- Generate purchase orders within the ServiQual system with 100% accuracy on prices and products;
- Arrange item collection – A car will be made available and/or organization within the team to collect from suppliers when available;
- Receipt and log all items in the ServiQual system;
- Register hardware that requires for additional warranty;
Item Pre-configuration
- In collaboration with technical consultants;
Software Licensing
- Manage all software license renewals;
After Sales Service
- Manage all returns and repairs in collaboration with technical consultants, can include internal diagnosis and return to supplier;
- Manage warranties for hardware returned to ServiQual;
- Communicate with client and set expectations;
- Follow up with suppliers on progress;
- Organize for delivery with technical consultants.
Qualifications and experience:
- At least 5 years experience in a related position;
- Driving License;
- Bachelor Degree in a related field.