Guest Relations Officer

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

Tamassa is hiring for the position of Guest Relations Officer

Reporting to the Front Office Manager, the successful incumbent will be accountable to:

Actively participates in the provision of excellent service to guests.

• Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.
• Meets guests upon their departure.
• Provides any necessary assistance to guests with special needs.
• Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Front Office Manager.
• Promotes the various facilities and services of the Hotel, according to targets set by management.
• Updates the guest history file as requested.
• Prepares the daily events of the Hotel.
• Assists the Front Office Manager.
• Prepares registration cards for arriving guests as required.

 QUALIFICATIONS

• NTC3 in Hotel Management.

 PREVIOUS PERFORMANCE

• A minimum of 2 years of working experience in a similar position preferably in a 5 star resort.

 OTHER REQUIREMENTS

• High levels of integrity.
• Passionate about service.
• Creative and innovative.
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills.
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage.
• Willingness to work during odd hours, weekends as well as on public holidays.
• A clean certificate of character is a must.

(Management reserves the right to call only suitable candidates)