Guest Relation Officer

OVERVIEW - Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel. - Assists hotel guests efficiently, courteously and professionally.

• Meets and greet all guests upon arrival and departure.
• Maintains regular contacts with the guests.
• Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.
• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.
• Works closely with the Food and Beverages team specially Room Service Team 
• Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.
• Ensures that all the facilities are available to the guests.
• Greets guests upon arrival and bids farewell upon departure.
• Ensures that, whenever possible, guests receive personal recognition.
• Maintains an active presence in the hotel lobby to greet and assist incoming guests.
• Give courtesy calls and complete the call log for Performance Monitor daily..
• Assists and coordinates with Front Office reception to ensure consistent service.
• Handles guest complaints immediately and follows up thoroughly.