Front Office Supervisor

To assist the Front Office Manager and the Assistant Front Office Manager in planning, coordinating and supervising the smooth operation of the Front Office Department.

 

Responsibilities

•           Assists the Front Office Manager and the Assistant Front Office Manager in welcoming important guests or groups.

•           Converses with guests to obtain feedback and suggestions for improvement.

•           Verifies regularly that guest history and guest profile records are filled and accurately updated.

•           Handles customer complaints efficiently through appropriate interaction and/or referral to Front Office Management.

•           Contributes to the maximisation of rooms’ revenue by identifying up-selling opportunities.

•           Provides facilities to educational tours and to supply guests with hotel features.

•           Oversees that effective assistance is being provided to guests during check-in and check-out.

•           Ensures that maximum security is given to items left at the front office by guests.

•           Performs accuracy checks on reservations and processing to ensure that all relevant rules and procedures are adhered.

•           Cooperates directly with night audit and accounting overseeing the functions and the required procedures of the night auditors.

•           Ascertains that billings are done accurately and payment is settled upon departure of guests, in accordance with the Hotel’s policy.

•           Supervises cashiering handing over and reports any anomaly to the Front office Manager or the Assistant Front Office Manager.

Qualifications

Certificate or Diploma in Hotel Management or Tourism Management.

Previous performance

•           A minimum of 2 years of working experience in a similar position preferably in a 5 star resort.

Other requirements