Front Office Manager

Kindly note that the advert is open to Chinese Nationals exclusively.

LUX* Resorts & Hotels is one of the four distinctive brands of The Lux Collective. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of luxury - whether on the Beach, in the City or in Nature - hospitality that is Lighter, Brighter.

LUX* Chongzuo, Guangxi (74 Keys) is located in the Mingshi Village, Daxin County in Chongzuo City about 37 kilometres away from the well-known Detian Transnational Waterfall and about 210 kilometres away from the capital city of Guangxi Zhuang, an autonomous region in southern China.

LUX* Chongzuo, Guangxi is projected to open in two phases and the first phase will be in January 2021.

The incumbent will be responsible to:

• Oversee the smooth and efficient operations of the Front Office department and its Team Members.
• Welcome, greet, answer and handle queries of Guests in a professional manner.     
• Provide excellent service, assistance and guidance courteously to the Guests as per the brand’s policies and procedures at all times.                      
• Promote all the facilities and services offered at the resort.
• Be proactive and have knowledge on pre-arrival planning for appropriate Guest recognition.   
• Assist in handling Guest complaints and queries in a professional and courteous manner.
• Take care of Guests from their arrival through to their departure.                    
• Contribute to Guest satisfaction at all times by providing high quality services throughout their stay.            
• Monitor and ensure the effective coordination of the arrival, stay and departure experience of Guests.