Front Office Assistant

QUALIFICATIONS SC level or equivalent, professional training and experience 2 Years experience in a related position Fluent both in English and French, a third language would be an advantage Previous experience in Night Audit RESPONSIBILITIES Handle all incoming, outgoing calls Follow-up on a ...

QUALIFICATIONS
SC level or equivalent, professional training and experience
2 Years experience in a related position
Fluent both in English and French, a third language would be an advantage
Previous experience in Night Audit
RESPONSIBILITIES
Handle all incoming, outgoing calls
Follow-up on all Guests requests and complaints and provide feedback
Assist Guest in dealing with foreign currencies
Ensure proper delivery of all messages to Guests through porters
Arrange with porter for collection of luggages upon departure of Guests
Arrange whenever necessary, transport for Guests to airport
Prepare check-in & check out procedure for all guests
Keep Guests updated on all relevant information
Operate the telephone system
Prepare guest’s invoice and receive payment for settlement of accounts before checkout
Prepare daily statement of revenue and submits cash together with all relevant documentation to night auditor
Handle cash float and keep records of all transactions with respect to the central safe
Ensure that all telephone charge slips are transmitted to cashier