Front Office Assistant

Greet and welcome guests upon arrival and do the check in formalities Accept payment for guests’ accounts both at the time of registration and at checkout. Deal with complaints from guests

Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions

Book reservations for those guests who approach the Front Desk.

Communicating and recording of complaintt

Full awareness of current daily status of Hotel and thoroughly conversant with all room types, décor and outlook

Greet and welcome guests upon arrival.  Register guests into the system, verifying reservation, address, and credit information

Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested