Floor Supervisor

Coordinates and supervises cleaning and preparation of the Resort villas and residences to ensure guest satisfaction with the quality of the Resort accommodation offered.

General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her supervisor in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times.
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned.

Departmental

• Inspects guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented
• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
• Attends to guest and internal customers’ calls and coordinates with concerned departments to ensure timely and efficient service delivery
• Assists in general department administration
• Handles "Do Not Disturb" rooms according to Hotel policy
• Ensures follow up on maintenance requirements in the areas assigned
• Assists in routine inventory taking of supplies and operating equipment
• Ensures Maids Pantries are kept clean and tidy
• Perform any cognate duties as and when required.