Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms,public areas,linen room and other specified back of the house areas

KEY RESPONSIBILITIES

• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
• Oversees laundry/Linen room operations.
• Schedules routine inspections of all Housekeeping areas with the Assistant Executive Housekeeper and other supervisory personnel.
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipement are clean and in good repair.
• Manages spring cleaning schedules.
• Informs other departments of Housekeeping matters that concern them, particularly the Linen Room Department., the Engineering Department, the Front Office and the Food and Beverage department.
• Maintains open channels of communication with other department Heads and the Resort Manager.
• Establishes and maintains effective human relations and work with the Human Resources to ensure that the team members’ performance is effectively managed.
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel.
• Conducts regular department meetings.
• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
• Supervises outside contractors to ensure contractual compliance.
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control ,security and emergency procedures and environmental procedures.

• Is prepared to implement assigned tasks during emergencies such as fires, and power failures