• Degree in hospitality / tourism management • 10 Years experience in related industry, • Computer literacy including hotel management system such as Opera, Micros, Win HMS…
Ensure respective TMs are operating as per Quality Management System
Ensure respective TMs are operating as per S&H regulations and policies
Maintain good housekeeping in his / her Department
Menu engineering processes
Prepare and communicates the Kitchen Operations plan and monitors its implementation
Ensure that Outlets are in good running condition
Manage Roster
Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
Establish cost management plan
Manage each kitchen outlet as independent profit centre
Collaborate with the FnBM and RM to develop strategies and special events to promote sales
Coordinate & supervise activities in his/her department.
Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
Ensure that respective team projects a warm, professional and welcome image
Handle and monitor of guests complaints and the relevant follow up action required
Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
Interact regularly with guest to obtain feedbacks for improvement
Ensure that the percentage of Guest questionnaire filled in are as per objectives set