Customer Service Representative – After-Sales Department

Albert Trading Ltd., the sole distributor of Makita in Mauritius and a leading supplier of professional tools and equipment for the construction and industrial sectors, is looking for a dedicated and skilled Customer Service Representative to join its After-Sales Department.

Customer Service Representative – After-Sales Department

Company: Albert Trading Ltd.
Location: Port Louis

Albert Trading Ltd., the sole distributor of Makita in Mauritius and a leading supplier of professional tools and equipment for the construction and industrial sectors, is looking for a dedicated and skilled Customer Service Representative to join its After-Sales Department.

Key Responsibilities:

• Always maintaining a positive, empathetic, and professional attitude toward customers.
• Communicating with customers, acknowledging, and resolving promptly to customer complaint/queries through various channels.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing prompt feedback to customers on the efficiency of the customer service process.
• Work with Supervisor to ensure proper customer service is being delivered
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Profile & Requirements:

• Certificate in Business or equivalent.
• Higher School Certification and relevant Experience acceptable
• Some basic knowledge of PABX system
• Proficiency in MS Office (MS Excel, MS Word, etc)
• Attention to detail and problem-solving skills.
• Excellent communication (French and English – verbal & written) and interpersonal skills.
• Ability to remain calm in stressful situations
• Strong customer service skills and the ability to handle customer inquiries and complaints effectively.
• Organizational and time management skills, capable of handling multiple tasks simultaneously.
• Strong teamwork and collaboration abilities.
• Basic financial skills for handling transactions, cash management, and understanding sales reports.
• A customer-focused attitude with a commitment to providing exceptional service.
• Flexibility and adaptability to work in a dynamic Aftersales environment.
• A detail-oriented approach with a focus on accuracy and quality.
• Initiative and self-motivation, with the ability to work independently.

Why Join Us?

• Work with a globally recognized brand — Makita, the world leader in professional power tools.
• Hands-on training and career development opportunities.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Local Leaves as from first month of employment.

Working Conditions:

• Full-time, workshop
• Located in Port Louis
• Mon to Fri: 08h30 - 17h,
• Sat: 08h30 > 13h.
• May be required to do overtime from time to time.

Important Note:

• Open to Local Mauritian Residents ONLY

How to Apply

If you are a motivated and organized individual with a passion for Customer Service and interaction, we would love to hear from you! 

Please submit your resume via myjob.mu or via email or WhatsApp on 5254 6069.

You may also come to meet Meghane or Umar from HR Department at our office based at 17, Brabant Street, Port Louis. On the Venus Bus Stop in P-Louis direction (First Floor of Makita Showroom).

Albert Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and safe environment for all our team members.