Winner’s is recruiting a Customer Service Coordinator to participate and provide administrative support in the Customer Service process.
Main Duties and Responsibilities
- Be the first point of contact for all complaints received through social media, website, mail, telephone, letter and in person;
- Handle customer complaints promptly and effectively;
- Conduct monthly store visits and audit them as per standards set by the Management;
- Work in close collaboration with Supermarket Managers and Departmental Managers in relations to Customer Service;
- Assist in the training & development of employees to improve the customer service standards;
- Measure customer satisfaction on a regular basis and take corrective measures;
- Analyse, compile statistics and prepare accurate reports;
- Help in the development of new ideas in the Customer Service field;
- Give regular feedback to the Customer Service Manager on matters related to Winner’s Customer Service standards.
Qualifications
Diploma in Hospitality Management or an equivalent;
Minimum 3 years of experience in handling customer complaints preferably in a retail/hospitality environment.
Skills
Excellent inter-personal skills, coupled with exemplary communication abilities;
Ability to work under pressure and meet deadlines;
Computer Literate;
Proactive and solution oriented;
Holder of a valid driving License.