Customer Service Assistant

Le Warehouse Ltd 361 is looking for a customer service assistant responsible to act as the point of contact for the customers, providing administrative support and managing their queries to ensure customer satisfaction and customer loyalty.

Responsibilities:

• Build effective communication and relationships with customers/service providers.
• Deal pleasantly with customers to ensure satisfaction.
• Provide accurate information in-person and via phone/email.
• Identify promptly the nature of telephone call in a courteous manner.
• Address letters and emails in a professional manner.
• Follow up with ‘customer happy calls’ after each visit by technicians to ensure customer satisfaction.
• Resolve customer complaints, guide them, and provide relevant information.
• Maintain and update company databases accordingly.
• Provide Management with information to improve customer service and assist in finding solutions.

Job skills and requirements:

• Minimum Higher School Certificate.
• Clean and valid certificate of character.
• IT literate and proficient in Microsoft Office.
• Solid knowledge of office administration procedures.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to work as in back-office and/or as a front liner.
• Good communication skills, attentive and take ownership.
• Motivated, flexible, friendly, enthusiastic, and positive attitude.
• Ability to work individually and cohesively as part of a team.

How to apply:

• Interested candidates are invited to send their application letter and CV, with the reference ‘CSA/12/22’ as subject of mail to the Human Resource Department by latest Thursday 29^th December 2022

Le Warehouse Ltd is an Equal Opportunity Employer and reserves the right to call only the best candidates for an interview.