Customer Service Agent (Temporary) - Rennel Ltd

Respond to customers interactions in a professional and timely manner.

Duties & Responsibilities

- Welcoming and assisting walk-in customers.

- Dispatching of courier.

- To do receipts for payment collected at the reception.

- Monitor, update and relay information received from FedEx / TNT systems.

- Ensure that all files are updated with accurate and concise information.

- Provide excellent service consistent with the Company’s core service standards.

- To handle outgoing calls.

- Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.

EXPERIENCE & QUALIFICATIONS

- Higher School Certificate.

- Experience in customer service would be an advantage

- Pleasant and extrovert personality; motivated and focused.

- Good energetic phone voice and excellent telephone manners.

- Grooming with a professional and neat appearance will be an essential criterion for this job.

- Highly proficient in written and spoken English and French.

- Computer literate with ability to learn new software.

- Excellent administration, interpersonal and communication skills.

- Able to work independently and in team.

- Any equivalent combination of education and experience.