Customer Service Advisor

Customer Service Advisor

Profile:

• Excellent communication in English, written and spoken.
• Provide outstanding customer service.
• An empathetic and understanding approach, with an ability to influence, instil confidence and where necessary de-escalate complaints.
• An inquisitive, creative and problem-solving ability.
• Flexible and adaptable, ever ready to react and respond in an effort to improve the services you are offering.
• The ability to multi task, organise and prioritise your work load effectively to meet the business and customers’ requirements.
• Ability to work odd hours and on shift basis.

 Duties:

• Acting as a first point of contact, taking inbound calls from our customers, logging customer related issues and seeking to bring a resolution.
• Liaise with our operations team to coordinate prompt and effective resolution of operational issues.
• Updating trackers and reporting on job status and progress.
• Contacting our customers and the operations team for follow ups of work.
• Dealing with complaints while managing client’s expectation and escalating to the appropriate point of contact.
• Supporting our internal team with queries relating to booking and managing travel arrangements
• Processing transactional purchasing requests which may include ordering equipment, raising POs etc
• Ability to follow a process.