Coffee Shop Manager

Responsible for ensuring the effective operation of Coffee Shop. This includes supervising staff, stock management, preparing high quality products and customer care.

RESPONSIBILITIES

• organize stock and equipment, order supplies and oversee coffee shop maintenance, cleanliness and security
• maximise profits and achieve sales targets set by head office
• coordinate staff scheduling and motivate and encourage staff to achieve targets
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• prepare reports and other performance analysis documentation
• report to, and attend regular meetings with area managers or head office representatives
• any other cognate duties