DMS BPO Services Ltd is currently looking for customer-oriented individuals who can contribute positively to its dynamic working environment towards meeting its goals and provide a high standard of support and resolution for its clients.
RESPONSIBILITIES & DUTIES
· Deal directly with clients through phone, email and/or live chat
· Obtain and evaluate all relevant information to handle inquiries correctly
· Respond promptly to customer inquiries, handling and resolving them accordingly
· Record details of all inquiries, comments and complaints
· Communicate and coordinate issues with other departments
· Direct requests and unresolved issues to the designated person/department
· Assisting new clients with the account opening process
· Provide client with relevant information regarding the website, promotions and products
· Communication precise and correct information at all times
· Inform clients via their account of any changes that concern them
· Be an ambassador for the company and provide high level service through the necessary channels
REQUIREMENTS
· University/College Degree
· Fluency in English and an additional language
· I.T. Proficient
· Minimum 2 years experience in Customer Support or HORECA roles
· Experience in Travel and Hospitality industry will be an advantage.
· Excellent written and verbal communication
· Strong organisational skills
· Flexible to work in shifts that suits business requirement on a 24/5 rota
BENEFITS
A very competitive remuneration and benefits package is offered to all successful candidates including medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.
All applications will be treated as confidential.
RESPONSIBILITIES & DUTIES
· Deal directly with clients through phone, email and/or live chat
· Obtain and evaluate all relevant information to handle inquiries correctly
· Respond promptly to customer inquiries, handling and resolving them accordingly
· Record details of all inquiries, comments and complaints
· Communicate and coordinate issues with other departments
· Direct requests and unresolved issues to the designated person/department
· Assisting new clients with the account opening process
· Provide client with relevant information regarding the website, promotions and products
· Communication precise and correct information at all times
· Inform clients via their account of any changes that concern them
· Be an ambassador for the company and provide high level service through the necessary channels