Client Onboarding Executive

EcoVadis is looking for a Client Onboarding Executive to ensure customers achieve their desired outcomes, boost response rates,  and driving value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities

• Engage with customers via phone, email, chat, webinar, etc to assist in the customer onboarding process and drive a high response rate

• Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them proactively  to understand their situation & drive action

• Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process

• Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality,methodology, and administrative services integral to the customer's success

• Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.

• Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BU’s to bridge gaps that may exist between customer expectations & participation

• Additional responsibilities related to the function may be required, as participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes

• Degree in a Business related discipline (Management, Business, Marketing)

• Must be fluent in English and French. Proficiency in additional languages would be appreciated.

• Experience - At least 3 years and up to 5 years working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone).

• Must be able to speak with a client or a supplier as a first level support.

• Good communication skills (oral and written)

• Customer and quality oriented attitude.

• Applicants with a demonstrated interest in IT Security will be favoured

• Willing to work in a start-up team environment,  ability to work under pressure and tight deadlines.

• Demonstrate high proficiency in Excel and Power Point.

• Ability to work well in an international start-up team environment.

When: As soon as possible

Where: Ebene, Mauritius

Full-time contract

In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis in 2 minutes: http://intro.ecovadis.com/

Keywords: customer onboarding; customer service; customer support

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.