Call Center Agent - German Speaking

Interact by phone with outside parties to make appointments, collect information, invite to webcasts and fairs or conduct follow-up.

Manage large amounts of outbound calls in a timely manner:
• Contact businesses/individuals by phone
• Maintain customers/potential customers data bases
• Complete records of telephonic interactions, call notes and call reports as necessary
and updating them in the CRM.
•  Complete call logs and reports
• Frequently attend educational seminars to improve knowledge and performance
level
• Meet personal/team qualitative and quantitative targets
• Generate customer interest in the services or products offered by the company  
• Managing administration, communicating and coordinating with internal
departments/supervisor.
•  Other duties as assigned

 Education and Experience/Requirements:

•  Interest in IT and IT related topics, especially Storage solutions
•  Familiarity with CRM systems and practices or willingness to learn
•  Customer focus and adaptability to different personality types
•  Ability to multi-task, set priorities and manage time effectively
•  Proficient in relevant computer applications and call center systems
•  1-3 years of experience in a call center environment
•  Excellent data entry and typing skills
•  Superior listening, verbal, and written communication skills
•  Knowledge of sales principles and methods

Requirements:

• Experience in dealing with the public
• Excellent communication skills, including verbal with proper grammar.
• Native Speaker or adequate level
• Monday to Friday - 10h30 to 19h30