CUSTOMER TECH SUPPORT AGENT

Orange Business Services Mauritius Ltd has devised a Customer Service & Operations model to deliver best- in- class NETWORK & IT services to our global customers.

RESPONSIBILITIES:

• Manage customer interactions; incoming/outgoing (via phone calls and emails) while applying a personalized approach. 
• Understand and qualify customer requests, record cases in ticketing systems. 
• Follow up/ escalate ticket with relevant technical team until incident resolution.
• Provide regular updates to customer depending on the priority of the incident/request.
• Update/close ticket as required.

Requirements:

Diploma/ IT certifications is a must
IT Literate ( Word , Excel, E-Mail...) 
Good experience in Customer Relations 
Excellent written and Spoken Skills ( English andFrench)                                                                    Knowledge of networking will be an advantage                                                                                     Availability to work on 24/7 shifts (10hrs-19hrs/ 11hrs-20hrs/ 12hrs-21hrs) 

Key Skills Required : 

Excellent Customer Service Skills

Excellent spoken and written English and French language

Team player

Attention to detail

Motivated and dynamic person

Ability to prioritize and work under pressure