Butler Service Desk Manager (Guest Relations / Switchboard Manager)

The St. Regis Mauritius Resort is looking for a professional & dynamic Butler Service Desk Manager.

• HSC or equivalent
• Diploma in Tourism related field 
• Past experience as Guest Relations or Swtichboard Manager in a Luxury Resort or Call Centre Manager 
• Excellent communication skills - both English & French
• Ready to work odd hours / Sundays / Public Holidays / others
• Pleasant & outgoing personality
• Manages team of Butler Service Desk Agents (Switchboard Operators)
• Handle phone calls (local & international) as per hotel standards
• Respond to guests' queries on pre-arrival & do follow up on any guests' requests during their stay at the hotel 
• Able to respect tight deadlines 
• Good knowledge of hotel operations
• IT literate - Microsoft Office, Opera, StarGuest & others