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Back Office Coordinator -French Speaking

  • Plaine Wilhems
  • Not disclosed
  • Permanent
  • Added 18/10/2017 
  • Closing 17/11/2017
  • Recruitment

Description

RESPONSIBILITIES o Organising assistance and process claims in accordance with service standards o Processing priority cases as determined by the management o Ensuring the system is accurate and up to date at all times o Ensuring that any complaints are responded to promptly by taking owners ...

 

RESPONSIBILITIES
o Organising assistance and process claims in accordance with service standards
o Ensuring the system is accurate and up to date at all times
o Ensuring that any complaints are responded to promptly by taking ownership and responsibility of customer enquiries efficiently
o Escalating issues and complaints to superior

 

COMPETENCIES

o SC/HSC
o Good level of spoken and written French
o Computer literate with a good level of typing skills
o Previous experience within a call center and/or across different shift patterns is desirable, but not essential.
o An excellent communicator, capable of influencing and asserting opinion at all levels.
o Ability to demonstrate a highly professional work ethic.
o A high degree of drive and commitment is a must in this challenging role.


BENEFITS
o Transport facility all around Mauritius
o Training period paid as working time
o Working Hours/ on a rotation system 



If you are the right candidate, please send us your curriculum CV and motivation letter with ref: Back Office Coordinator- French Speaking

AXA Customer Services Ltd

AXA Customer Services Ltd

 
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